The Co-operative Bank

by The Co-operative Bank UK


Finance

free



Manage your money on the go, easily and securely, with The Co-op Bank app.

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This app is no longer supported on devices using below Android 5.1.0. We have made this decision as security updates are no longer received by these devices. Protecting customers data and ensuring accounts are secure is very important to us. This update to our app is in line with banking industry standards, and is necessary for us to continue offering the most secure service to our customers. We apologise that this update means some customers will have to access their account with us a different way. Please contact us via the website where wed be happy to help you get set up with online banking as an alternative.Manage your money on the go, easily and securely, with The Co-operative Bank mobile banking app.FEATURES- Quickly check your balance and recent transactions- Pay people you’ve paid before and make one-off payments of up to £250 to someone new- Securely transfer money between your Co-operative Bank accounts- Easily pay your bills wherever you are- Customisable text alerts to let you know if your balance gets too low- Keep on top of your credit card balance, limit, bill due date and recent transactions- Fast, simple and secure login with your passcode- Contact details for when you need a little extra support- Find your local branch with Branch FinderTell us what you think on Twitter @CooperativeBank and on Facebook.CAN I USE THE APP?If you’re a Co-operative Bank current or savings account customer, have a UK mobile number starting with 07 and you’ll need a compatible device and operating system to use our mobile banking app.You’ll need a device running Android version 5.1.0 or above. If you are not able to update to this version, please log in to The Co-operative Bank Online Banking to access your accounts.HOW TO REGISTERDownload the app, then follow the simple on-screen instructions: 1. Enter your mobile phone number to receive a one-time activation code by text message2. Enter the activation code in the app3. Create a mobile banking passcode, this needs to be between 5-8 digits 4. Enter your account details and confirm security details: We’ll ask for 2 digits of your 4-digit telephone banking passcode and 1 of your 5 pieces of secure personal informationRemember, we’ll never ask for your full security code or all of your secure personal information. TERMS OF USEWe collect anonymous user data to monitor how well the app works. For example, measuring how long you spend on a particular screen. We don’t collect information which personally identifies you. All the data we collect is anonymous and helps us to fix problems and improve the app for everyone. Everyone is opted in to this feature. If you don’t wish for us to use your anonymous data in this way, please delete the app. If you download the app, you consent to sharing how you use it. Find out more about how we use this in our Privacy Policy, available within the app. By downloading this app, you accept the terms and conditions. STAYING SAFEKeeping your data secure is crucial. To protect our customers we us a range of security measures including the latest encryption technology. Independent security experts have testing the security of our app. There are still a few things you can do to protect yourself using the app:- Never share your login details with anyone- When logging on in a public place, keep your details out of sight- Create a password or PIN to access your device- Never store your mobile banking passcode on your devicePLEASE NOTEWe won’t charge you for downloading or using the app. However, your mobile network provider may charge you for data use, depending on your tariff or contract. Contact your operator for details. You may also use this service when connected to a Wi-Fi network. PERMISSIONSTo enjoy all of the features listed you will need to accept the following permissions: - Network communications for connectivity- Your location to find your nearest cash machine or branchUpdates and bug fixes to the application

Read trusted reviews from application customers

Very good

Gillian Thurlow

Very good

Florin Herman

Good now it works, it didn't for a long time.

bob graham

Put my banking app in a secure folder and won't open. Leave the app on my fone NOT in a secured folder and works perfectly fine. Not happy I can only use it unsecured. All other apps in secure folder works fine apart from the one that needs the most security. Rubbish

George Dale

Excellent

Jon Shaw

This app has been replaced. Please remove it from the store.

Jason Russell

Poor on every level of contact with this bank! The telephone advisor made it clear they want to close many "old" accounts which customers have had for years. This was early last year. What better way than to crash their own banking app?!

Gigore Gigore

Did not work correctly

Steph

I was on Android Oreo and the app has been fine for me. I just updated to Android Pie and now the app no longer works, it refuses to load, says temporarily unavailable, am I using the latest version? Yes I am. I will now have to use the website on my phone which is a massive pain. Not happy.

Simon Hodge

So I have android Oreo....not the very latest version admittedly, but recent enough - and the app no longer works at all after the latest update. I'm hoping you're not going to suggest everyone has to be on Pie for the app to work?? If so, might have been an idea to let customers know before they updated!

Martin Chandler